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terms and conditions

Contour Web Sales Guarantee

All our blinds are covered by a full tvelve month guarantee to cover any manufacturing defect. This does not cover for any damage due to misuse or neglect.

All Contour Web Sales window blinds are rigorously quality checked, but in the unlikely event that you experience any problems or your blind is faulty please e-mail us at info@contourblinds.co.uk

We will promptly deal with your queries and, if necessary, arrange for a replacement to be sent without delay.

Please e-mail us at info@contourblinds.co.uk before returning any item, or alternatively call our customer service team on 028 7083 5952. Your statutory rights are not affected.

Delivery

All products from Contour Web Sales are delivered throughout the UK Mainland and Ireland for a standard flat rate charge of only £8.00 regardless of the number of blinds in each Order. For offshore customers including the Scottish Islands, Channel Islands, Isle of Wight etc there will be an additional charge depending on weight. Offshore customers should contact us on 028 7083 5952 for exact carriage costings before placing their Order.

We aim to deliver all our blinds within 3-5 working days of your order being completed on contourblinds.co.uk.

If, for any reason, there is a delay in the dispatch of your blinds, we will contact you via email with an estimated delivery date for your blinds.

If you order multiple items, each item will be delivered as soon as it is ready, which may result in your order arriving in multiple deliveries.

If we try to deliver your new blinds while you are out a card will be left by our delivery company, giving details of your local collection point. You can contact this collection point to arrange a free redelivery time or call and collect the blinds yourself.

If you have any queries regarding your order or have experienced any delays please email us at info@contourblinds.co.uk, quoting your Google Checkout order number. Alternatively, you may contact us on 028 7083 5952.

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